TERMS OF SERVICE

Effective Date: October 2025

Welcome to ZILK Sleep (“ZILK,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our websites — including zilksleep.com, zilksleep.nl, zilksleep.de, and related domains (collectively, the “Sites”) — and any purchases made through them.

By accessing or using our Sites, you agree to be bound by these Terms. If you do not agree, please do not use our Sites.

1. General Conditions

ZILK Sleep reserves the right to refuse service, cancel orders, or limit sales at our discretion, including for suspected fraud, misuse, or violations of these Terms.

We may modify or update these Terms at any time by posting the revised version on this page with a new Effective Date. Continued use of our Sites after changes are posted constitutes your acceptance of the updated Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Sites or make a purchase. By using our Sites, you represent that you meet these requirements and that all information you provide is accurate and complete.

3. Products and Availability

We make every effort to display our products as accurately as possible. However, colors and details may vary depending on your device or monitor.

We reserve the right to:

  • Discontinue products at any time without notice

  • Limit quantities per customer or order

  • Substitute equivalent products if necessary

All products are offered “as available”, and availability is not guaranteed.

4. Orders and Payment

When you place an order, you agree to provide current, accurate, and complete information.
All prices are listed in the local currency (USD or EUR) depending on your location.

We accept payment through secure third-party processors such as Shopify Payments, PayPal, and major credit cards. By submitting payment, you authorize us to charge your selected payment method for the total order amount, including applicable taxes and shipping fees.

ZILK reserves the right to cancel or refuse any order at its discretion, including in cases of suspected fraud, pricing errors, or product unavailability.

5. Shipping and Delivery

We aim to fulfill all orders promptly. Estimated delivery times are provided at checkout but are not guaranteed.

ZILK is not responsible for:

  • Delays caused by carriers, customs, or force majeure events

  • Lost or stolen packages after confirmed delivery

  • International shipping duties, taxes, or customs fees

For more information, please review our Shipping Policy.

6. Returns and Refunds

We want you to love your ZILK purchase. If something isn’t right, please refer to our Returns & Refunds Policy for details on eligibility, timing, and process.

7. Pricing and Promotions

All prices are subject to change without notice. Promotional codes, discounts, and special offers cannot be applied retroactively or combined unless explicitly stated.

We reserve the right to cancel promotions or correct pricing errors at any time.

8. Intellectual Property

All content on our Sites — including text, images, graphics, product designs, trademarks, and logos — is the property of ZILK Sleep LLC or its licensors and is protected by international copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or use any content without our express written permission.

“ZILK Sleep™,” “Science of Silk. Ritual of Restoration.,” and related marks are trademarks of ZILK Sleep LLC.

9. User Content and Reviews

If you submit reviews, photos, or other materials (“User Content”), you grant ZILK a non-exclusive, royalty-free, perpetual license to use, reproduce, and display that content in connection with our products and marketing.

You agree that your submissions:

  • Are truthful and based on your actual experience

  • Do not infringe on any third-party rights

  • Do not contain offensive or unlawful material

We reserve the right to remove or modify any User Content at our discretion.

10. Third-Party Services

Our Sites may contain links to third-party websites or services. ZILK is not responsible for the content, privacy practices, or policies of these third parties.You access them at your own risk.

11. Limitation of Liability

To the fullest extent permitted by law, ZILK Sleep LLC, TijdVrij / ZILK, and their officers, employees, and affiliates shall not be liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our Sites or products

  • Loss of profits, data, or goodwill

  • Errors, inaccuracies, or omissions on our Sites

Our total liability to you for any claim shall not exceed the amount you paid for the product giving rise to the claim.

12. Warranties and Disclaimers

Except as expressly stated in writing, ZILK products are provided “as is” and without any warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose.

13. Indemnification

You agree to indemnify and hold harmless ZILK Sleep LLC, TijdVrij / ZILK, and their affiliates from any claims, losses, or damages resulting from your breach of these Terms or your misuse of our Sites or products.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with:

  • The laws of the State of Wyoming, United States, for purchases made through zilksleep.com, and

  • The laws of The Netherlands for purchases made through zilksleep.nl or zilksleep.de.

Any disputes shall be resolved exclusively in the competent courts of the applicable jurisdiction.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Contact Information

For any questions about these Terms or your order, please contact us at:

ZILK Sleep LLC (U.S.)
30 N. Gould St, Ste N
Sheridan, WY 82801
support@zilksleep.com

TijdVrij / ZILK (EU)
Marconiweg 1
4131 PD Vianen, The Netherlands
support@zilksleep.com

Science of Silk. Ritual of Restoration.

 

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