Satisfaction Guarantee:
At Zilk, we stand behind the exceptional quality of our silk pillowcases and are confident that you will fall in love with the luxurious comfort they offer. Our products are meticulously designed to meet the highest standards of craftsmanship and fulfill your highest expectations. However, if you find that you are not completely in love with your Zilk purchase, we're here to ensure a seamless return process.

30-Day Trial Period:
Customers can try our products for 30 days. If you are not satisfied with the results, you can send it back. The shipping costs for returns are the responsibility of the customer. To proceed, email us at support@zilksleep.com, explaining why you are not happy. We will discuss the issue with you, and if we agree, we will provide the address for returning the item.

Condition for Returns (other reasons):
For a return to be eligible, the item must be in the condition that you received it: unused, unwashed, and in its original packaging with all tags and labels intact. It must be free from any alterations or damage.

Initiating a Return:
To initiate a return, please contact our customer service team at support@zilksleep.com. Once your return is approved, we will provide you with instructions.

Return Costs:
Customers bear the responsibility for return shipping costs unless the return is a result of an error on our part or if the product is found to be defective/wrong item (color or size). Please note that shipping delays due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return. We recommend using a traceable method to send back the item.

Return Orders with Issues: Damage/Wrong Color or Size:
Products that are incorrect, defective, or damaged during transit are eligible for returns. The item must be in its original, unused condition and packaging. Upon reviewing your request, we will issue a Return Authorization (RA) number along with instructions on the return process. Please make sure to ship the return within 14 days of receiving the RA number. Upon receiving the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund, as per your preference.

Exchange Request:
Exchanges are only applicable within the specified return period, typically within 30 days from the date of delivery. Ensure that the product is securely packaged to prevent damage during transit. We offer exchanges for products of equal value only. If the exchange item is of a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.

Return Exceptions / Non-Returnable Items:
All returns must adhere to the following conditions:

- Unused and Unwashed:
Not applicable for pillow case orders; Merchandise must remain in its original, pristine condition. We are unable to process returns for items that have been worn, washed, or altered.

- Damage-Free Requirement:
Not applicable for pillow case orders; Products should exhibit no indications of wear or damage, unless they were received in a damaged condition.

-Bundle Order:
While we typically do not accept partial returns for items within a bundle, customer satisfaction is our top priority, and exceptions may be made based on individual circumstances. If you have any concerns or specific situations, we encourage you to reach out to our customer service team at support@zilksleep.com. We are committed to ensuring that our customers are happy with their purchase.

Restocking Fee:
All returns are subject to a 15% restocking fee. This fee is designed to cover the costs associated with processing returns, restocking inventory, and any potential depreciation of the returned items.

Conditions for Waiver:
Restocking fees may be waived under certain circumstances, such as:
- The item received is defective or damaged upon arrival.
- The wrong item was shipped, and a replacement is unavailable.

Requests for waiver will be evaluated on a case-by-case basis.

Exchange Processing:
Upon receiving the item you wish to exchange, we will initiate the exchange process. You will get a new order number and the exchange item will be dispatched once we have verified and processed your exchange request. Please note that the processing time for exchanges may vary.

Refund Processing:
Upon receiving and inspecting your return, we will send you a notification regarding the approval status of your refund. Approved refunds will be processed to your original method of payment. Please note that the duration for the refund to reflect in your account may vary, depending on your bank's processing timeframe. Restocking fees may be deducted if applicable. We do not refund shipping and handling charges, except in cases where the item arrived damaged or the incorrect item was sent.

Changes to the Return Policy:
Zilk reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.

Questions?
For any inquiries regarding our return policy or if you need assistance with processing a return, our Customer Service team is ready to help you. Please reach out to us at support@zilksleep.com. At Zilk, we are committed to providing an outstanding experience for all our customers, at every step of their journey with us.