Processing Time:

• Orders received before 16:00 CET (Monday-Friday): shipped same day
• Orders received after 16:00 CET (Monday-Friday): shipped on the next day
• All domestic packages are sent via PostNL and are designed to fit through the mailbox for your convenience.

Domestic Shipping within the Netherlands:

• Standard Mailbox Shipping: Starting from €3.95 in NL and €6,95 in BE. Free shipping on orders from €70 in NL & BE, from €110 in Germany / Worldwide: from €120
• Delivery Time: Typically 2-5 business days after dispatch.
• All domestic packages are sent via PostNL and are designed to fit through the mailbox for your convenience.

International Shipping within Europe:

• Shipping rates and delivery times vary depending on the destination. See table below for shipping fees:

General Shipping Information:

• International parcels outside EU may require customs documentation, which we will assist with as needed.
• Tracking options are available, and undeliverable items are returned free of charge.
• Delivery estimates for international shipping can be found on the PostNL website.

Additional Services:

• Insurance options for valuable items are available upon request.
• Priority and express shipping options can be arranged for both domestic and international destinations.

Customer Service:

• For any issues with shipping or delivery, please reach out to our customer support at support@zilksleep.com.

Please note that the above rates are a starting point, and additional costs may apply for larger or heavier items that do not fit through the mailbox. We recommend checking the current rates and options on the PostNL website or contacting us for the most accurate and up-to-date information.