SHIPPING POLICY
EUROPE & INTERNATIONAL
Same-day fulfillment for orders placed before 16:00 CET, Monday–Friday.
- Orders ship from our European fulfillment center in Vianen, The Netherlands.
- Orders are shipped via PostNL and trusted courier partners.
- Tracking information is sent by email once your order ships.
- Delivery times vary by destination; please allow additional time during holidays.
| Region / Delivery Method | Cost | Transit Time |
|---|---|---|
| The Netherlands & Belgium | €3.95 — Free for orders over €70 | 1–3 business days |
| Germany | €6.95 — Free for orders over €110 | 2–5 business days |
| France, Spain, Italy, Austria, Luxembourg | €9.95 — Free for orders over €120 | 2–5 business days |
| Portugal, Sweden, Denmark, Finland, Ireland, Poland, Hungary, Slovakia, Romania, Latvia, Estonia | €22.00 — Free for orders over €120 | 3–7 business days |
| Rest of Europe | Calculated at checkout | 3–10 business days |
- Packages are designed to fit through standard mailboxes for convenience (where possible).
- Sales tax (VAT) is included in all listed prices.
RETURNS
We offer 60-day free returns for store credit.
Refunds to the original payment method are also available, with return shipping costs deducted.
Products must be returned unused, unwashed, and in their original packaging.
To initiate a return, visit your ZILK account or contact support@zilksleep.com.
INTERNATIONAL
Shopping from outside Europe? Visit our regional website — United States for international delivery.
Questions about your shipping?
We’re here to help. Reach out to us at support@zilksleep.com, and our team will respond as soon as possible.
