Privacy Policy

Effective Date: October 2025

At ZILK Sleep, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites — including zilksleep.com, zilksleep.nl, zilksleep.de, and related domains (collectively, the “Sites”).

By using our Sites, you agree to the practices described in this Privacy Policy.

1. Data Controller Information

For users located in the European Union, the Data Controller responsible for your personal information is:

TijdVrij / ZILK Sleep
Marconiweg 1
4131 PD Vianen, The Netherlands
Email: support@zilksleep.com

For users in the United States and all other regions, the Data Controller is:

ZILK Sleep LLC
30 N. Gould St, Ste N
Sheridan, WY 82801
Email: support@zilksleep.com

2. Information We Collect

a. Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Make a purchase or create an account

  • Subscribe to our newsletter or marketing communications

  • Contact our customer service team

  • Participate in surveys, promotions, or social media campaigns

This may include your:

  • Name, billing address, and shipping address

  • Email address and phone number

  • Payment details (processed securely through third-party providers)

  • Order history and communication preferences

b. Non-Personal and Technical Information

We automatically collect certain information when you use our Sites, such as:

  • IP address, device type, browser, and operating system

  • Site usage data (pages visited, time spent, referring URLs)

  • Cookies and similar tracking technologies (see Section 9 below)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To communicate about your order, account, or inquiries

  • To send updates, promotions, and relevant content (with your consent where required)

  • To improve our products, services, and website experience

  • For fraud prevention, security, and legal compliance

  • To personalize your experience through analytics and marketing tools

4. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share it with trusted third parties that help us operate our business, including:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping and fulfillment partners

  • Email and marketing platforms (e.g., Klaviyo)

  • IT and analytics providers (e.g., Google Analytics)

These partners only use your data as necessary to perform contracted services on our behalf and must comply with strict confidentiality and data protection standards.

We may also disclose information when required by law, to comply with legal obligations, or to protect our rights, property, or safety.

5. Data Protection and Security

We take your privacy seriously and use appropriate technical and organizational safeguards to protect your information. Our Sites use SSL encryption and secure payment gateways to protect data during transmission. Access to personal information is limited to authorized personnel and service providers who need it to perform their duties. While we use industry-standard safeguards, no system is entirely secure. You share information with us at your own risk.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes described in this policy

  • Comply with legal or tax obligations

  • Resolve disputes and enforce agreements

When data is no longer needed, it is securely deleted or anonymized.

7. Your Privacy Rights

For EU & UK Residents (GDPR)

You have the following rights regarding your personal data:

  • The right to access, correct, or delete your information

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

  • The right to lodge a complaint with your local data protection authority

To exercise these rights, contact us at support@zilksleep.com.

For U.S. Residents (CCPA & CPRA)

If you are a resident of California or another state with privacy laws, you may have the following rights:

  • The right to request access to the personal information we collect about you

  • The right to request deletion of your data (with certain exceptions)

  • The right to correct inaccurate information

  • The right to opt out of data sharing for targeted advertising

We do not sell personal data for monetary gain.  To exercise your rights, email support@zilksleep.com with the subject “Privacy Request.” We may verify your identity before processing requests.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside your residence, including the United States and the European Union, where privacy laws may differ.  We use approved legal mechanisms, such as Standard Contractual Clauses, to ensure your data remains protected during these transfers.

9. Cookies and Tracking Technologies

Our Sites use cookies and similar technologies to improve functionality, personalize content, analyze traffic, and support marketing efforts.

Types of cookies we use:

  • Essential Cookies: Required for core site functions (e.g., checkout, security).

  • Analytics Cookies: Help us understand visitor behavior to improve the website.

  • Marketing Cookies: Used to deliver relevant ads and measure their performance.

  • Preference Cookies: Remember your region, currency, or display settings.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect site functionality.

10. Children’s Privacy

Our Sites are not intended for children under 16 years of age, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post updates on this page and revise the “Effective Date” accordingly.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at:

ZILK Sleep LLC (U.S.)
1650 Bluegrass Lake Pkwy
Alpharetta, GA 30004
Email: support@zilksleep.com

TijdVrij / ZILK Sleep (EU)
Marconiweg 1
4131 PD Vianen, The Netherlands
Email: support@zilksleep.com

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