Privacybeleid

PRIVACY POLICY

Effective Date: April 17, 2026

At ZILK, we respect your privacy and are committed to protecting your personal data. This policy explains how we handle your information in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller

The entity responsible for your data is:
Zilk
Soetendaal 14
Amsterdam, 1081BP
Netherlands
Contact: support@zilksleep.com

2. Information We Collect

  • Identity and Contact Data: Name, shipping address, email, and phone number.

  • Financial Data: Payment details processed securely via our payment gateways. We do not store full credit card numbers on our servers.

  • Technical Data: IP address, browser type, and usage patterns collected via cookies.

  • Marketing Data: Your preferences in receiving communications from us.

3. How and Why We Use Your Data

We only process data when we have a legal basis to do so:

  • To Fulfill Orders: We use your contact and payment data to process transactions and ship your silk products. This is necessary for the performance of our contract with you.

  • To Improve Our Site: We use technical data to optimize our website experience. This is based on our legitimate interest in providing a functional and efficient service.

  • Marketing: We send newsletters only if you have explicitly opted in via our sign-up forms. This is based on your consent.

4. Third-Party Sharing

We share data with essential partners to run our business operations:

  • E-commerce Platform: Shopify

  • Shipping Partners: PostNL and other local courier services

  • Payment Processors: Stripe or PayPal

  • Analytics: Google Analytics

5. International Transfers

As we operate globally, your data may be processed in both the United States and the Netherlands. We ensure all transfers comply with GDPR through Standard Contractual Clauses or equivalent legal safeguards.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements. This typically includes a seven-year retention period for tax and business records.

7. Your Rights

Under the GDPR, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, please email our support team.

8. Cookies

We use cookies to enhance your experience. You can manage your preferences through our website’s cookie management tool or through your browser settings.

9. Contact Information

If you have any questions or concerns regarding this policy or your personal data, please contact us at: support@zilksleep.com